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|
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CAPITAL*Base
- Raising Staff Efficiency to Focus More Time on Clients &
Opportunities |
|
|
|
|
Potential Annual Cost
Savings Calculator Through Automated Client / Prospect Capabilities |
|
|
|
|
|
|
Assumptions |
|
|
|
$35.00 |
Average Hourly Salary & Overhead for Officer (RM, Sales, PM, Private Banker, IT Support, Other) |
|
|
$18.00 |
Average Hourly Salary & Overhead for Staff
Assistant |
|
|
$45.00 |
Average Hourly Salary & Overhead for Manager (Departmental Manager, Market Manager) |
|
|
|
|
|
|
New Qualified Referrals
Reporting Process |
1,560 |
$38,280 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
0 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
2 |
Officer Hours per
Period (Manually Tally and Enter into a Spreadsheet and Submit) |
600 |
$21,000 |
|
20 |
Assistant Hours
per Period (Compile Data into Aggregate Report / Dun Missing Info /
Distribute Report) |
960 |
$17,280 |
|
0 |
Manager Hours per Period |
0 |
$0 |
|
|
|
|
|
Referred Sales Closed
Tracking and Incentives Fulfillment Process |
1,968 |
$63,600 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
6 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
4 |
Officer Hours per Period (Manually Tally and Enter into a Spreadsheet and Submit) |
1,200 |
$42,000 |
|
10 |
Assistant Hours per Period (Compile Data into Aggregate Report / Dun Missing Info /
Distribute Report) |
480 |
$8,640 |
|
4 |
Manager Hours per Period (Manually
Audit/Spot Check Payouts per Incentive Plan and Final Payouts) |
288 |
$12,960 |
|
|
|
|
|
Communication to
Individual Referral Sources on Items Status |
1,740 |
$56,820 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
0 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
5 |
Officer Hours per Period (Manually Tally and Enter into a Spreadsheet and Submit) |
1,500 |
$52,500 |
|
5 |
Assistant Hours per Period (Compile Data into Aggregate Report / Dun Missing Info /
Distribute Report) |
240 |
$4,320 |
|
0 |
Manager Hours per Period |
0 |
$0 |
|
|
|
|
|
Pipeline Reporting
Process |
1,560 |
$38,280 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
0 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
2 |
Officer Hours per
Period (Manually Tally and Enter into a Spreadsheet and Submit) |
600 |
$21,000 |
|
20 |
Assistant Hours
per Period (Compile Data into Aggregate Report / Dun Missing Info /
Distribute Report) |
960 |
$17,280 |
|
0 |
Manager Hours per Period |
0 |
$0 |
|
|
|
|
|
Sales Reporting Process |
2,760 |
$80,280 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
0 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
6 |
Officer Hours per Period (Manually Tally and Enter into a Spreadsheet and Submit) |
1,800 |
$63,000 |
|
20 |
Assistant Hours per Period (Compile Data into Aggregate Report / Dun Missing Info /
Distribute Report) |
960 |
$17,280 |
|
0 |
Manager Hours per Period |
0 |
$0 |
|
|
|
|
|
New Account
Documents-Production Process |
2,040 |
$67,320 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
0 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
6 |
Officer Hours per Period (Manually Retrieve and Pre-Complete Legal Forms, Agreements
& Docs) |
1,800 |
$63,000 |
|
5 |
Assistant Hours per Period (Manually Retrieve and Pre-Complete Legal Forms, Agreements
& Docs) |
240 |
$4,320 |
|
0 |
Manager Hours per Period |
0 |
$0 |
|
|
|
|
|
CAPITAL*Base
- Raising Staff Efficiency to Focus More Time on Clients &
Opportunities |
|
|
|
|
Potential Annual Cost
Savings Calculator Through Automated Client / Prospect Capabilities |
|
|
|
|
|
|
Compile Trust Acceptance
Committee Materials Supplemental to CSCS |
1,044 |
$34,092 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
0 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
3 |
Officer Hours per Period (Submit Committee-Based Reporting Information) |
900 |
$31,500 |
|
3 |
Assistant Hours per Period (Submit Committee-Based Reporting Information) |
144 |
$2,592 |
|
0 |
Manager Hours per Period |
0 |
$0 |
|
|
|
|
|
Complete
Manual Administrative Account Reviews and Report Exceptions |
7,980 |
$271,140 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
0 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
25 |
Officer Hours per Period |
7,500 |
$262,500 |
|
10 |
Assistant Hours per Period |
480 |
$8,640 |
|
0 |
Manager Hours per Period |
0 |
$0 |
|
|
|
|
|
Prepare
Compliance Committee Reports and Manage Exceptions Aging |
984 |
$34,392 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
1 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
2 |
Officer Hours per Period (Manually Tally and Enter into a Spreadsheet and Submit) |
600 |
$21,000 |
|
3 |
Assistant Hours per Period (Compile Data into Aggregate Report / Dun Missing Info /
Distribute Report) |
144 |
$2,592 |
|
20 |
Manager Hours per Period |
240 |
$10,800 |
|
|
|
|
|
Complete Manual
Reg 9 Reviews and Report Exceptions |
7,980 |
$271,140 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
0 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
25 |
Officer Hours per Period |
7,500 |
$262,500 |
|
10 |
Assistant Hours per Period |
480 |
$8,640 |
|
0 |
Manager Hours per Period |
0 |
$0 |
|
|
|
|
|
Prepare
Investment Committee Reports and Manage Exceptions Aging |
984 |
$34,392 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
1 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
2 |
Officer Hours per Period (Manually Tally and Enter into a Spreadsheet and Submit) |
600 |
$21,000 |
|
3 |
Assistant Hours per Period (Compile Data into Aggregate Report / Dun Missing Info /
Distribute Report) |
144 |
$2,592 |
|
20 |
Manager Hours per Period |
240 |
$10,800 |
|
|
|
|
|
Complete Manual Closed
Account Forms |
696 |
$22,728 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
0 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
2 |
Officer Hours per Period |
600 |
$21,000 |
|
2 |
Assistant Hours per Period |
96 |
$1,728 |
|
0 |
Manager Hours per Period |
0 |
$0 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
CAPITAL*Base
- Raising Staff Efficiency to Focus More Time on Clients &
Opportunities |
|
|
|
|
Potential Annual Cost
Savings Calculator Through Automated Client / Prospect Capabilities |
|
|
|
|
|
|
Compile and Prepare Lost
Business Reports for Trust Committee |
792 |
$25,752 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
1 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
2 |
Officer Hours per Period (Manually Tally and Enter into a Spreadsheet and Submit) |
600 |
$21,000 |
|
3 |
Assistant Hours per Period (Compile Data into Aggregate Report / Dun Missing Info /
Distribute Report) |
144 |
$2,592 |
|
4 |
Manager Hours per Period |
48 |
$2,160 |
|
|
|
|
|
Client Call Tracking
& Reporting Process |
1,644 |
$55,092 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
0 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
5 |
Officer Hours per Period (Manually Tally and Enter into a Spreadsheet and Submit) |
1,500 |
$52,500 |
|
3 |
Assistant Hours per Period (Compile Data into Aggregate Report / Dun Missing Info /
Distribute Report) |
144 |
$2,592 |
|
0 |
Manager Hours per Period |
0 |
$0 |
|
|
|
|
|
Client Transfer / New RM
Account Migration Process |
1,044 |
$34,092 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
0 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
3 |
Officer Hours per Period (Transfer Client Profile, Notes, Correspondence, Open
Ticklers) |
900 |
$31,500 |
|
3 |
Assistant Hours per Period (Transfer Client Profile, Notes, Correspondence, Open
Ticklers) |
144 |
$2,592 |
|
0 |
Manager Hours per Period |
0 |
$0 |
|
|
|
|
|
Client Experience
Tracking & Reporting Process |
996 |
$33,228 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
0 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
3 |
Officer Hours per Period (Manually Tally and Enter into a Spreadsheet and Submit) |
900 |
$31,500 |
|
2 |
Assistant Hours per Period (Compile Data into Aggregate Report / Dun Missing Info /
Distribute Report) |
96 |
$1,728 |
|
0 |
Manager Hours per Period |
0 |
$0 |
|
|
|
|
|
Manual Mail Lists for
Events, Birthdays, Holiday, EB Census, Newsletters |
1,284 |
$38,412 |
|
25 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
4 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
0 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
3 |
Officer Hours per Period |
900 |
$31,500 |
|
8 |
Assistant Hours per Period |
384 |
$6,912 |
|
0 |
Manager Hours per Period |
0 |
$0 |
|
|
|
|
|
Manual Data Reformatting
to Other Areas Such as Payroll |
192 |
$7,344 |
|
0 |
# of Officers Involved in Process |
Total Annual |
Total Annual |
|
2 |
# of Assistants Involved In Process |
Man-Hours |
Cost Savings |
|
2 |
# of Managers Involved In Process |
|
|
|
12 |
# of Process Periods Per Year (12 for
monthly; 52 for weekly, etc.) |
|
|
|
|
Officer Hours per Period |
0 |
$0 |
|
2 |
Assistant Hours per Period |
48 |
$864 |
|
6 |
Manager Hours per Period |
144 |
$6,480 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
CAPITAL*Base
- Raising Staff Efficiency to Focus More Time on Clients &
Opportunities |
|
|
|
|
Potential Annual Cost
Savings Calculator Through Automated Client/Prospect Capabilities |
|
|
|
|
|
|
|
|
Man-Hours |
Cost Savings |
|
ANNUAL TOTALS |
37,248 |
$1,206,384 |
|
25% |
% Discount Factor for Enthusiasm of
Business Case Committee Members who want to use system! |
|
|
|
EXPECTED ANNUAL TOTALS |
27,936 |
$904,788 |
|
|
|
|
|
|
|
|
Non-Quantifiable Savings
Through Automated Client / Prospect Capabilities |
|
|
|
Gains for decision makers from real-time, daily information
versus periodic, lagging Information |
|
|
|
Gains from daily self-coaching statements for individual
officers |
|
|
|
Gains from ad hoc analytics / query / drill-down /
coaching-oriented capabilities of compiled data set |
|
|
|
Gains from officer satisfaction & retention from easing
manual reporting pressures |
|
|
|
Gains from auto exporting of business data to other bank
processes |
|
|
|
Gains from department-head managerial effectiveness with
automated staff activity metrics |
|
|
|
Gains from increasing Compliance management &
responsiveness to avoid penalties and audit concern |
|
|
|
Gains from potential new hiring savings by providing
productivity tools for existing employees |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Non-Quantifiable New
Revenue Gains Experienced By User Organizations |
|
|
|
|
|
|
|
Delivering a consistent
sales & service process for clients in all locations, while tracking
& incenting adherence |
|
|
|
Ramping up referral communication with automated
self-statements and eAlerts to raise new volume |
|
|
|
Increasing effectiveness of client-teams with shared-servicing
tools to raise retention & cross-referrals |
|
|
|
Attracting & retaining top-performers who expect to avail
themselves to leading-edge resources |
|
|
|
Lowering costs and executive time-involvement by streamlining
challenges like incentive fulfillment |
|
|
|
Raising client retention
through implementing client-segment based call standards and monitoring
fulfillment |
|
|
|
|
|
|